Bring all your contracts under one service agreement
We'll bring all your third party vendor contracts together under one consistent agreement, so you can save time when working with multiple partners across multiple locations.
Master Service Agreements through a single point of contact
Dealing with many partners in different regions can be made simple by our Master Service Agreement. We'll manage third party relationships on your behalf or in conjunction with you, depending on your requirements.
By partnering with us, you'll gain consistency of terms and conditions, as well as service levels. Best of all, this approach to vendor management is both locally responsive and globally coordinated through a single point of contact, further maximising time and cost savings for your multinational business.
Service level agreements that exceed your expectations
We provide our customers with a complete service experience rooted in strict SLAs. This covers the standard provisions outlining:
- Services
- Guarantees and warranties
- Levels of availability
- Service availability
- Performance and operation
- Priorities
- Responsibilities.
In addition to these common understandings, we're committed to providing you with:
- Continuous innovation
- Ongoing optimisation and efficiency
- The highest levels of service standards within the telecoms industry
- Robust mechanisms and intelligent reporting that allow you to investigate the performance of our networks
- Mature escalation, monitoring and resolution processes in the rare occurrence of service disruption.
The added reassurance of accreditation
We want you to have complete confidence in the products and services we provide. That's why we identify best practice and use it to drive continual business improvements for your benefit.
Our comprehensive internal and external audit programme is validated by recognised authorities in each of the countries we operate. Continuous third party assessments are also carried out to make sure we maintain registration to international and national standards. These programmes include:
- Quality Management System, ISO 9001
- Environmental Management System, ISO 14001
- Health and Safety Management System, OHSAS 18001
- Security Management System, ISO/ISE 27001
We hold the following trade association memberships:
- Investors in People
- British Standards Institution (BSI)
- European Foundation for Quality Management (EFQM)
- National Radiological Protection Board (NRPB)
- British Quality Foundation (BQF)
- Radio Quality Assurance Scheme (RQAS)
- Czech Society for Quality (CSQ)
- Telemanagement Forum
- Fixed-Mobile Convergence Alliance (FMCA)
We also have employees that are accredited with the ITIL Accreditation Scheme and Prince 2.