Why Telefonica?
We've been building secure, reliable telecommunications networks and services for our customers for many years. And now, over 260 million of them depend on us to deliver fixed voice, data and managed mobility services over our fixed, IP, mobile networks and IT services - every day.
Our promise to you
Telefonica gives your business the ability to communicate with employees, customers, providers and partners from any location via unified networks, using integrated business applications and with full mobility.
We own and operate our own global IP network in more than 20 markets. And through strategic agreements with partners, we also provide service in over 220 countries, giving our customers blanket coverage everywhere they are, and wherever they want to be. With over 250,000 employees across the globe we are able to offer you personal service whenever you need it. So we can help you realise your objectives, locally and around the world.
Key facts
- Global customer base of over 260 million
- Present in more than 20 countries
- Offering services in over 220 countries
- Including 10 data centres in eight countries
- Global world-class IP network
- Owned national networks across American and European markets
- More than 650 points of presence across the world
- Serviced by over 250,000 employees internationally.
The most experience, with the best communications coverage
Since being incorporated in Spain in 1924, Telefonica has become the first telecommunications company to offer fixed, mobile, data and IT solutions globally.
In the Latin America markets, we provide services to more than 150 million customers, making us the market leader in most of the 14 markets where we operate. We're also the first European integrated Telco operator by market capitalisation and we've grown into one of the 100 largest companies in the world by revenue.
Telefonica is a publicly traded company <NYSE: TEF>, included in the Dow Jones Sustainability Index, a mark of recognition of our financial, environmental and corporate social responsibility track record.
In short, we have the scope, expertise and scale required to ensure that all the parts of your global business are always connected.
O2 and Movistar: the other faces of Telefonica
To our mobile customers in Latin America and Spain, we're better known as Movistar, which has been part of Telefonica in Spain since 2005.
Our European mobile customers know us as O2, following our acquisition of O2 and Çesky Telecom in 2005. Under the respected O2 brand, we're present in the UK, Ireland, Germany, the Czech Republic and Slovakia.
Learn more about the Telefonica brands.
The spirit of progress
It's essential that we continually provide our customers with the most innovative and effective products and services. That's why we devote over €4 billion (US$5.4 billion) every year to research and development (R&D).
The bulk of this investment is in our 10 Technology Innovation Centres across the world, including Brazil and China.
How our approach benefits you
To ensure that you get the very best from us, we offer a managed approach to your business solutions. This is based on:
- Auditing what your business needs really are
- Using a collaborative approach to managing projects
- Using professional project management (PMII) certified teams
- Implementing transition plans to ensure business continuity
- Providing you with solutions designed by Telefonica's certified engineers
- Adapting the processes of local partners to comply with appropriate local standards.
To discuss the specific communication needs of your business, you can contact us online.
The added reassurance of accreditation
We want you to have complete confidence in the products and services we provide. That's why we identify best practice and use it to drive continual business improvements for your benefit.
Our comprehensive internal and external audit programme is validated by recognised authorities in each of the countries we operate. Continuous third party assessments are also carried out to make sure we maintain registration to international and national standards.
These programmes and certifications include:
- UNE ISO/IEC 20000-1:2007 standard - Telefonica was the first Spanish IT services provider to gain this important certification
- ISO 9001: 2000 certification across many of the markets in the America's that Telefonica operates
- Environmental Management System ISO 14001 certification for more than half of Telefonica's mobile telephony companies. Over the course of the next few years, all companies in the Telefónica Group will have an environmental management system
- Telefonica is a member of several initiatives aimed at fostering sustainable development, including:
- Global e-Sustainability Initiative (GESI), launched by the United Nations Environmental Programme (UNEP) to promote sustainable development in the information society.
- European Telecommunications Network Operators Association (ETNO), which in 2004 signed the Sustainability Declaration.
- The World Business Council for Sustainable Development (WBCSD), an umbrella organisation encompassing companies worldwide whose aim is to promote the role of businesses as drivers of sustainable development.